RESEARCH ARTICLE


Enhanced Teamwork Communication Model for Electronic Clinical Pathways in Healthcare



Wasef Mater1, *, Monther Aldwairi2, 3, Roliana Ibrahim4
1 E-Business & Commerce Department, Faculty of Administrative & Financial Sciences, University of Petra, Amman, Jordan
2 College of Computer and Information Technology, Jordan University of Science and Technology, Irbid, Jordan
3 College of Technological Innovation, Zayed University, Abu Dhabi, UAE
4 Department of Information System, Faculty of Computing, Universiti Teknologi Malaysia, Johor, Malaysia


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© 2018 Matar et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: (https://creativecommons.org/licenses/by/4.0/legalcode). This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the E-business and Commerce Department, Faculty of Administrative & Financial Sciences, University of Petra, P.O. Box 961343, Amman 11196, Jordan; Tel: +962 6 5715570; E-mail: wasef.matar@uop.edu.jo


Abstract

Background:

One of the main challenges to hospital patient flow and treatment includes the lack of a patient-centered approach, which in turn contributes to non-effective teamwork communication.

Objectives:

To introduce patient-centered approach by implementing electronic clinical pathways to support more effective teamwork communication. To study how to enhance teamwork communication in healthcare by implementing electronic clinical pathways.

Methods:

We propose a research model, integrating the Donbedian model and the socio-technical theory, to investigate the factors that influence teamwork communication in healthcare. This research applied a quantitative approach using a survey method that was designed along the same principles as in the related work. Preliminary data collection was conducted using the survey method for problem formulation.

Results:

Designed and developed a model for implementing electronic clinical pathways to enhance teamwork communication in healthcare.

Conclusion:

This study provides recommendations to hospitals to enhance teamwork communication in healthcare by implementing electronic clinical pathways.

Keywords: Clinical pathways, Communication, Healthcare, Socio-technical theory, Donabedian model, Electronic clinical pathways.